We firmly stand behind our products and services. All Support dockets, irrespective of their nature, are responded by email within 24 hours of creation. If the issue is not resolved, our engineering staff will follow-up either by one-to-one remote technical support or onsite support as the situation may demand
vcLABs host 24/7 web based customer support desk in addition to our hotline. The best way to raise your technical issues regarding our product and services is by creating a support docket by filling the form billow.
Support dockets are received and handled by our web support desk which is geographically spread across 4 continents in the world. That means no matter what time of the day it is, some branch of our support desk is working to handle your issue